Terms and Conditions

Terms and Conditions

Effective Date: 8/1/2025

Welcome to Cranial Hair Systems, provider of custom cranial prosthetics and medical hair replacement solutions. By accessing or using our website, you agree to the following terms and conditions. Please read them carefully.

1. General Information

This website is operated by Cranial Hair Systems. Throughout the site, the terms “we,” “us,” and “our” refer to Cranial Hair Systems. We offer this website, including all information and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

2. Medical Disclaimer

Our products are designed to support individuals experiencing hair loss due to medical conditions such as chemotherapy, alopecia, and other diagnoses. However, our cranial prosthetics are not a substitute for medical treatment or advice. Please consult with your physician or healthcare provider regarding your specific condition and insurance eligibility.

3. Insurance and Reimbursement

While we provide documentation to support insurance claims for cranial prosthetics, we cannot guarantee approval or reimbursement. Coverage varies by provider and plan. It is your responsibility to confirm eligibility and obtain any necessary pre-authorization.

4. Product Customization and Turnaround

Each cranial prosthesis is custom-designed based on the specifications provided during your consultation. Turnaround times vary depending on the complexity of the design and availability of materials. We will make every effort to meet estimated delivery dates, but delays may occur.

5. Returns and Refunds

Due to the custom and hygienic nature of cranial prosthetics, all sales are final. We do not offer refunds or exchanges unless the item is deemed defective upon receipt. If there is a concern with your product, please notify us within 3 business days of receiving your prosthesis.

6. Intellectual Property

All content on this site, including logos, text, images, and designs, is the property of Cranial Hair Systems and is protected by copyright and trademark laws. Unauthorized use or reproduction is prohibited.

7. Appointment & Consultation Policy

To book a consultation, clients may be required to submit certain information or make a deposit. We reserve the right to cancel or reschedule appointments with reasonable notice. Missed or late appointments may be subject to rescheduling fees.